Privacy Policy

CalcuCloser is provided by Anna Sivén under the Velisi brand. For the purposes of applicable data protection law, Anna Sivén is the controller of personal data processed as described in this Privacy Policy, except where another party acts as an independent controller. Contact: anna@velisi.io.

• Account information: name, email address, password credentials held by our authentication provider, and your role in a team.
• Profile and settings: currency and exchange rate settings, goals, pay schedules.
• Sales records you enter: deal dates, customers or labels you type, products, offers, deal size and commission.
• Call, meeting and activity data: dials, meetings held, outcomes, objections, lost reasons, lead sources, setters and campaigns.
• Offer and product configuration: commission structures, payment splits and pay periods.
• Derived performance analytics: close rate, show rate, value per call, trends, forecasts and personal bests calculated from the above.
• Team relationships: which accounts belong to which team, and manager visibility of rep performance.
• Billing identifiers: subscription and customer identifiers, plan, seat count and period dates received from Paddle. We do not receive or store card numbers.
• Technical and log data: IP address, browser and device information, error logs and request logs generated when you use the service.
• Basic product usage events, such as which public call to action was clicked, used to understand how the site performs.

Note that if you record customer names or notes, that information is personal data about those people and you are responsible for entering only what you are permitted to record.

• Providing CalcuCloser, storing your entries and calculating commission and performance: performance of our contract with you.
• Authentication and account security: contract performance and our legitimate interest in protecting accounts.
• Team functionality, including manager visibility of team performance: contract performance.
• Billing and subscription management: contract performance and legal obligation.
• Security, fraud prevention, abuse detection and debugging: legitimate interests.
• Improving the product, understanding feature usage and site performance: legitimate interests.
• Service emails about your account or subscription: contract performance. Marketing emails, if any, only with your consent.

• Paddle.com, our Merchant of Record, for checkout, subscription management, payments, tax compliance and invoicing.
• Supabase, which provides our database, authentication and storage infrastructure.
• Lovable, which provides application hosting and deployment for the site and application.
• Professional advisers such as legal and accounting advisers where necessary.
• Authorities, where we are legally required to disclose information.

We do not sell personal data.

Our providers operate infrastructure in several countries, and your data may be processed outside your own country, including outside the UK and EEA. Where that happens we rely on the safeguards used by those providers, such as standard contractual clauses or an adequacy decision.

We keep your account and the data you enter for as long as your account is active, because the value of the product is the history it holds. When you close your account, or after a prolonged period of inactivity, we delete or anonymise your data unless we must keep records for legal, tax or accounting reasons. Billing records held by Paddle follow Paddle's own retention rules. Technical logs are kept for a short period for security and debugging.

Depending on where you live, you may have the right to access your data, correct it, delete it, restrict or object to processing, receive a portable copy, and withdraw consent where processing is based on consent. You can also complain to your local data protection authority.

To make a request, email anna@velisi.io from the address on your account. We aim to respond within one month.

We use appropriate technical and organisational measures, including encryption in transit, access controls and row level security rules that restrict each account to its own data and, for teams, to the data the team is entitled to see.

We use strictly necessary cookies and browser storage to keep you signed in and to run the application. We do not use advertising cookies. If we add analytics or marketing cookies in future, we will update this notice and ask for consent where required.

We may update this notice as the product changes. The date at the top shows the latest version, and material changes will be communicated to account holders.