Refund Policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, including refund processing.

To request a refund for a CalcuCloser purchase, visit paddle.net with your order email or receipt, or email us at anna@velisi.io and we will pass the request to Paddle. Refund requests are assessed under Paddle's Refund Policy and Buyer Terms.

Nothing in this policy limits mandatory consumer rights that apply where you live, including any statutory right of withdrawal for digital services. Those rights apply in addition to the process described above.

You can cancel your subscription at any time from your billing page or the Paddle customer portal. Cancelling stops future renewals and your access continues until the end of the period you have already paid for. Cancellation on its own is not a refund request.

Team plans are billed per seat. Reducing seats takes effect on the terms shown at the time of the change, and any resulting credit or proration is applied by Paddle.

If you were charged twice, charged after cancelling, or charged an amount you did not expect, contact anna@velisi.io or Paddle and we will get it corrected.

See our Terms of Service and pricing for what is included in each plan.