Refund Policy

Payments for CalcuCloser are processed by Stripe on our behalf. Stripe handles checkout, invoicing, tax and refund processing, and transaction level buyer support. The seller of the service is Anna Sivén, operating under the Velisi brand.

To request a refund for a CalcuCloser purchase, email us at anna@velisi.io with the email address used at checkout or your receipt. Approved refunds are returned to the original payment method through Stripe, normally within five to ten business days depending on your bank.

Nothing in this policy limits mandatory consumer rights that apply where you live, including any statutory right of withdrawal for digital services. Those rights apply in addition to the process described above.

You can cancel your subscription at any time from your billing page or the Stripe billing portal. Cancelling stops future renewals and your access continues until the end of the period you have already paid for. Cancellation on its own is not a refund request.

Team plans are billed per seat. Reducing seats takes effect on the terms shown at the time of the change, and any resulting credit or proration is applied by Stripe.

If you were charged twice, charged after cancelling, or charged an amount you did not expect, contact anna@velisi.io and we will get it corrected.

See our Terms of Service and pricing for what is included in each plan.